In her role as Director, Alexa oversees the day-to-day logistics of case management. Particularly adept at pre-filing preparation, Schedules/SOFA, and solicitation, Alexa is knowledgeable on the technical, start-to-finish aspects of claims administration. Clients value Alexa’s unwavering responsiveness and ability to offer onsite assistance whenever needed to ensure there is minimal disruption to their business operations. Alexa develops training materials and conducts educational sessions on effective case management to ensure a consistent approach. She also serves as a leader and mentor to the more junior members of the team, offering practical assistance and guidance to further their professional development.