With over 35 years of bankruptcy industry experience, Lance is a seasoned professional who brings tremendous value to his role as Director. Overseeing a diverse group of client service experts including onboarding specialists, software technicians and data analysts, Lance is responsible for ensuring a coordinated approach in addressing clients’ complex case administration and data support needs. On a day-to-day basis, Lance provides hands-on management and dependability with the ongoing goal of improving his team’s responsiveness and reliability to maintain Stretto’s reputation as the industry’s client service leader amongst administrative service providers. He has developed and implemented various analytic tools for measuring his team’s performance across multiple metrics. As one of the company’s longest-tenured members, his dedicated team looks to him for skillful, yet practical guidance and direction.